HR Front Desk Officer

Position Overview

The Front Desk Officer serves as the first point of contact for visitors and callers, ensuring a professional and welcoming front-of-house experience. This role also provides administrative support to the HR department, assisting with attendance tracking, leave management, basic recruitment coordination, and other HR-related clerical tasks.

Key Responsibilities

• Receive and direct incoming phone calls and visitors in a courteous and professional manner.
• Maintain the visitors’ book and ensure proper registration of all guests.
• Offer refreshments to visitors and ensure the reception area is clean, tidy, and presentable at all times.
• Keep track of stationary for internal use and support in re-order as required.
• Check daily employee attendance and assist in rectifying discrepancies.
• Record and file sick leave, injury leave, and other special leave requests, verifying relevant documentation.
• Maintain attendance and leave records and assist with the preparation of related monthly reports.
• Support recruitment activities by organising job applications and forwarding shortlisted candidates to hiring managers.
• Coordinate interviews and assist in communicating with candidates.
• Book pre-employment medical visits and hospital appointments for work permit processing, liaising with clinics and employees as necessary.
• Keep records of training and medical checks, liaising with company doctors and verifying related invoices.
• Assist in maintaining employee records and updating the internal telephone directory.
• Support HR in organizing small events or acknowledgements.
• Any other duties as assigned by superiors, commensurate with the role.

Knowledge, Skills, and Qualifications

• Minimum O-Level standard of education; a Diploma or Certificate in Business Administration, HR, or related field is an asset.
• Previous experience in front office, administration, or HR support roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Discreet, dependable, and able to handle confidential information with professionalism.
• Presentable and approachable demeanour.
• Reliable and proactive attitude.
• Ability to multitask and manage priorities efficiently.
• Team player with a service-oriented mindset.